Our Commitment to Customer Satisfaction
At LatestFollows, we want you to be completely satisfied with our service. This Refund Policy explains when and how you can request a refund for your Elite subscription.
Simple Promise: If our service doesn't work as advertised within your first 7 days, we'll refund your money, no questions asked.
Subscription Plans Overview
Free Service
- Limited search functionality
- No charges, no refunds applicable
- Access to basic recent follows/followers data
Elite Subscription
- Weekly Plan: $8 per week, billed weekly
- Monthly Plan: $16 per month, billed monthly
- Features: Unlimited searches, anonymous story viewing, Red Flag Finder
- Auto-Renewal: Automatically renews unless canceled
Refund Eligibility
7-Day Money-Back Guarantee
New subscribers are eligible for a full refund if:
- You request a refund within 7 days of your first payment
- Our service fails to work as advertised
- You experience technical issues that prevent service usage
- You're unsatisfied with the accuracy or quality of our data
Service Failures
You may be eligible for a refund if:
- Our service was unavailable for more than 24 consecutive hours
- Core features (search, tracking) completely fail to function
- We experience a significant data breach affecting your account
- We discontinue the service with less than 30 days notice
Billing Errors
Immediate refund for:
- Duplicate charges or billing system errors
- Charges after successful cancellation
- Unauthorized charges due to payment system issues
How to Cancel Your Subscription
Cancellation Methods
You can cancel your Elite subscription through:
- Account Dashboard: Log in and click "Cancel Subscription"
- Email Request: Send cancellation request to support@latestfollows.com
- Contact Support: Use our help center contact form
Cancellation Timeline
- Immediate Effect: Cancellation takes effect immediately
- Access Continues: You retain access until the end of your billing period
- No Partial Refunds: Used portion of subscription period is not refunded
- Re-activation: You can reactivate anytime at current pricing
Refund Request Process
How to Request a Refund
- Contact Support: Email support@latestfollows.com with "Refund Request" in subject
- Provide Information: Include your email, subscription details, and reason for refund
- Review Process: We'll review your request within 2 business days
- Refund Processing: Approved refunds are processed within 5-7 business days
Required Information
Please include in your refund request:
- Email address associated with your account
- Subscription plan (Weekly or Monthly)
- Payment date and amount
- Reason for refund request
- Any relevant screenshots or error messages
Refund Timeline
- Request Review: 1-2 business days
- Approval Notification: Email confirmation sent
- Processing Time: 5-7 business days to your original payment method
- Bank Processing: Additional 2-5 business days (varies by bank)
Non-Refundable Situations
Refunds will NOT be granted for:
- Misuse of Service: Violations of Terms of Service
- Account Termination: Due to prohibited activities or abuse
- Change of Mind: After the 7-day guarantee period
- Instagram Changes: Changes to Instagram's API or policies affecting our service
- User Error: Incorrect usage or misunderstanding of features
- Third-Party Issues: Problems with payment processors or banks
- Partial Usage: After using the service for more than 7 days
Special Circumstances
Exceptional Cases
In exceptional circumstances not covered by this policy, we may consider refunds on a case-by-case basis. Contact our support team to discuss your specific situation.
Service Credits
In some cases, we may offer service credits or extended access instead of monetary refunds. This option will be presented during the refund review process.
Payment Method and Refund Processing
Accepted Payments
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Digital Wallets (Apple Pay, Google Pay)
- PayPal (where available)
Refund Method
Refunds are processed to the original payment method used for the subscription.We cannot process refunds to different payment methods or accounts.
Contact Us for Refund Requests
For all refund-related inquiries:
- Email: support@latestfollows.com
- Subject Line: "Refund Request - [Your Email]"
- Response Time: Within 24 hours on business days
Business Hours: Monday - Friday, 9 AM - 6 PM EST
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last modified" date. Changes to this policy will not affect refund requests submitted before the change date.
LatestFollows
Last updated: December 19, 2024